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XactAnalysis - Claim or Estimate not found

VIP Software is a verified integration partner with XactAnalysis. We leverage the data from XA to help automate the billing process for our service providers. From time to time, estimates do not make their way into VIP. Please use the guide below to help provide us with the information we need to best serve you, our customer.

If the dataset has been removed then you will not be able to access the claims if the dataset is no longer connected. This is still true even if you previously invoiced the claim and can see the claim/invoices on the invoice management page or dashboard. The reporting and data listed for the claim will be available just without the option to bill.  

It is important to let us know as soon as possible as it is worth noting that the Xact systems retain the original files exported to VIP for up to three days. If your team can provide examples of failures within that timeframe, it allows us to check their system and retrieve the exact files that were sent—or potentially not sent. This is especially crucial when investigating schema issues or missing XML tags.

Gather the information below and submit the information to our support team. 

Carrier Name (XA Dataset Name):
Carrier ID:
Vendor:
Username in VIP:
Username in XA: 
MFN (TransactionID) (click to see how to find it):
Status trigger for estimate:

Claim numbers exhibiting the issue (please provide 1-3):

One claim number that did go through as expected: 

What is the expected gross estimate amount?

Who updated the status at your company/at the carrier? Include XactAnalysis username if possible:

Is first notice of loss or base claim information available in VIP? (does any claim information show up when searched)

Please provide a full page screen shot including the page URL of the estimate/claim information in question. This information should make visible the URL, status, dates, as well as Data set:

Should you want to reach out to Xact directly, here is the information below: 

Xact support information: Phone (Tech Support): 1-800-710-9228
Email: xsupport@xactware.com
Live Chat: https://veriskpropertyestimatingsolutions.my.site.com/s/